Last updated: July 18, 2026
We want you to feel confident shopping with Nest & Seed. Eligible purchases are covered by our 30-day money-back guarantee.
Return Window
You may request a return within 30 days of the date your order is delivered. To start a return, email [email protected] with your order number and the reason for your request.
Please do not send an item back before receiving return instructions. Returns sent without prior authorization may be delayed or may not be accepted.
Return Eligibility
Unless we approve an exception under the money-back guarantee, returned items should be complete, reasonably clean, and include the original packaging, accessories, manuals, and proof of purchase.
Gift cards, personalized items, final-sale items, and products damaged through misuse, improper installation, modification, or ordinary wear are not eligible for return.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible. Include your order number and clear photos or video of the item and packaging. After review, we will provide an appropriate replacement, refund, or other resolution.
Return Shipping
For change-of-mind returns, the customer is responsible for return shipping costs. If we confirm that an item arrived damaged, defective, or incorrect, Nest & Seed will provide return instructions and cover the approved return shipping cost where required.
We recommend using a trackable shipping service. Nest & Seed is not responsible for return packages that are lost before reaching the designated return location.
Refunds
We will inspect the returned item and notify you whether the refund has been approved. Approved refunds are issued to the original payment method, normally within 5–10 business days after approval. Your bank or card provider may need additional time to post the credit.
Original shipping charges and any customs duties or taxes are non-refundable unless the return results from our error or the item arrived damaged or defective.
Exchanges
The fastest way to receive a different item is to complete an approved return and place a new order. If you received a damaged, defective, or incorrect item, contact us before ordering a replacement.
Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order. We will try to help, but we cannot guarantee changes after an order has entered processing or has shipped.
Contact Us
For return or refund questions, email [email protected] or call +1 702 372 0174.