Last updated: July 18, 2026
Quick answers to common questions about Nest & Seed products, orders, shipping, and returns.
How long does order processing take?
Orders are normally processed within 1–3 business days, excluding weekends and public holidays.
Do you offer free shipping?
Yes. Standard shipping is free on U.S. orders over $50, calculated after discounts and before taxes.
How long will delivery take?
- North America (excluding Mexico): 7–12 business days
- Europe & United Kingdom: 8–20 business days
- Other regions: 20–25 business days
Delivery estimates begin after processing. Carrier delays, customs, weather, and peak-season volume can affect timing. See our Shipping Policy for details.
How do I track my order?
We will email tracking information after your order ships. Tracking can take 2–5 business days to begin showing movement.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help, but we cannot guarantee a change or cancellation after an order has entered processing or shipped.
What is your return policy?
Eligible purchases are covered by a 30-day money-back guarantee. Email us within 30 days of delivery before sending an item back. Full details are available in our Refund Policy.
What if my item arrives damaged or incorrect?
Email [email protected] as soon as possible with your order number and clear photos or video. We will review the issue and provide the appropriate resolution.
Which feeder should I choose?
- Squirrel-proof feeders help reduce access by squirrels and larger animals.
- Window feeders bring birds closer for viewing and are useful where hanging space is limited.
- Suet feeders and baffles support high-energy feeding and help protect feeding stations.
Always check the product dimensions, mounting method, capacity, and placement guidance on the product page before purchasing.
How should I care for a bird feeder?
Remove old or wet seed, clean the feeder regularly, rinse thoroughly, and allow it to dry before refilling. Follow the care instructions included with your specific product.
Do I need an account to order?
No. You may check out as a guest when guest checkout is available. Creating an account can make it easier to review orders and manage account details.
How can I contact Nest & Seed?
Email [email protected] or call +1 702 372 0174. Please include your order number when contacting us about an existing order.